VNA Plus

Home Care Your Way

Serving Vanderburgh, Warrick, Posey and
Gibson Counties in Indiana
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Frequently Asked Questions

What is private duty or custodial care?

Private duty–sometimes called “custodial”–care is not eligible for coverage under Medicare and Medicaid, and because of that, is less regulated and more customer-directed: the customer and family determine what type(s) of care will be provided at what times during the day or night, and for how long. Visiting Nurse Plus offers a complete range of private duty services from minimal assistance such as the CareLink Medical Alert Service; to light housekeeping, companionship, personal care, and respite for family caregivers; to in-home nursing and medication management. Care is tailored to each person’s individual needs and wishes; and may be changed or discontinued at any time with a phone call to our office at 812-425-0853 or toll free, 800-776-0903. Since private duty care is not covered by Medicare, you do NOT have to be home bound to receive these services.

What does private duty home care cost?

Rates vary depending on the level of care and frequency of services needed; we are happy to explain these rates to you via a telephone conversation, in-home assessment, or through mailed or e-mailed materials. It is important to remember that Visiting Nurse Plus rates are inclusive for the services provided; there are no extra fees or hidden charges beyond the rate communicated to you. In order to make our services as affordable as possible, we provide care for as little as two consecutive hours (most agencies require a minimum of four hours), and we can also assist you in locating other resources to supplement paid care. We also offer a No-Missed Visits Guarantee for private pay services: if we miss a visit for any reason, the next visit (up to two hours of private pay care) is free!

Why should I use an agency for this kind of care?

There are many differences between professional private duty agencies and care offered by someone through an ad in the classifieds or independent contractors provided by a registry; a home care agency like Visiting Nurse Plus is the only model that accepts responsibility for screening, employing, training, insuring and supervising its staff. Visiting Nurse Plus also assumes all responsibility for payroll, taxes and workman’s compensation; and arranges back-up care when the private duty caregiver is ill or on vacation. The Home Care Association of America–of which Visiting Nurse Plus is a charter member–recommends asking all potential providers several questions before choosing care; you can also find more information about HCAOA member agencies at www.hcaoa.org.

How do we get started?

For questions, concerns or to arrange service, please call our office at 812-425-0853 or toll free, 800-776-0903; or you may use our online referral form. We will make every effort to have a caregiver in place as soon as you need one.

What if my mom doesn’t like the caregiver?

That is another valid reason for using an agency; we have many employees with different personalities and we try to match them to our customer expectations. If your loved one is not happy with the caregiver, we can try someone else who may be a better fit.

Can I change the schedule of care if I need to?

Yes, services are tailored to your needs as we strive to provide home care services…your way. Advance notice through a phone call to our office is appreciated.

What if family can help some, too?

Private duty care does not have to be scheduled 24 hours a day. It is often used to supplement the care provided by family members, church volunteers, etc.; our caregivers can be arranged around other family members’ availability or to provide assistance with tasks that family may find sensitive or uncomfortable.

Do I have to sign a contract?

No. A signature on a customer agreement is required to acknowledge the rate for the service and other simple terms, but the service is provided only as long as you need it or want it and may be cancelled at any time.

Will Mom have the same caregiver every time?

We make every effort possible to send the same person to each visit. At times a substitute may be sent; however, we maintain a team approach and train more than one person in each situation for those times when the regular worker cannot be there.

Can I get in touch with you after the office closes?

Yes, we have supervisors on duty after regular business hours and on the weekends.


Visiting Nurse Plus > Resources > Frequently Asked Questions